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Account and billing Help

Profile, password, plan, payment, cancellation, language and security.

Step by step

How to sign in to LUME Hub with your email or your @lawd.me addressLearn how to log in to LUME Hub with your email and password or your @lawd.me address, how to sign out and what the sign-in messages mean.
Forgot your LUME Hub password? How to reset or change itStep-by-step guide to resetting a forgotten LUME Hub password by email, and to changing your password while signed in from My profile.
How to edit your profile, change your photo and update your email in LUME HubLearn how to update your name, company, phone and industry, change your profile picture and change the email address on your LUME Hub account.
How to change the language in LUME Hub to English or PortugueseWhere to switch LUME Hub between English and Portuguese, what changes in the dashboard and account emails, and why some screens stay in Portuguese.
How to upgrade or downgrade your LUME Hub planHow to switch between the Essential, Growth and Complete plans in LUME Hub, what you pay and when, and when plan changes aren't available.
How to update the credit card on your LUME Hub subscriptionHow to add a new credit card to your LUME Hub subscription with no charge today, and what to do when a payment is overdue or declined.
How to cancel your LUME Hub subscription and get a refundStep-by-step guide to canceling your LUME Hub subscription, how long you keep access, how refunds work in the first 7 days and what happens to your data.

Troubleshooting

Can't sign in to LUME Hub? Causes and fixesInvalid email or password, too many attempts, an ended session or the wrong address: why LUME Hub sign-in fails and how to fix each case.
Password reset email not received from LUME Hub? Here's what to checkThe link to create a new password didn't arrive or doesn't work? Where to look for the LUME Hub email and how to request a fresh link.
Why does Instagram show as disconnected in my LUME account?What disconnected, not connected and expiring mean in the Connections card of your LUME account, and why Instagram won't connect.

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