How to upgrade or downgrade your LUME Hub plan

LUME Hub has three monthly plans, from smallest to largest: Essencial (Essential), Crescimento (Growth) and Completo (Complete). Each one includes everything in the plan below it and adds more apps. You can switch plans yourself in My subscription, without canceling anything.

The My subscription page still shows Portuguese labels, so each one below comes with an English translation.

Step by step

1. Click your photo or initial in the top-right corner and choose Minha assinatura (My subscription).
2. On the subscription card, check your current plan (for example, "Plano Crescimento") and click Mudar de plano (Change plan).
3. The three plans show up below. On the plan you want, click Mudar para o (Switch to) followed by its name, for example Mudar para o Completo.
4. Review the window that opens: it shows what you'll pay now and, on a downgrade, what you'll lose. It reads "Confira o que muda antes de confirmar" (Review what changes before confirming).
5. Click Confirmar a troca (Confirm change). On an upgrade you'll see "Plano trocado" (Plan changed) and the new apps are already in your dashboard. On a downgrade you'll see "Troca agendada" (Change scheduled) with the date your plan switches.

Upgrade vs. downgrade: what changes

• Upgrading takes effect right away. You pay only the prorated difference until your next charge, on the same card. If your next charge is just a few days away, the adjustment is free.
• Downgrading takes effect at the end of the period you already paid for. Until then you keep everything, and the screen shows the date your plan switches.
• Undoing a scheduled downgrade: on your current plan's card, click Manter o (Keep) plus your current plan's name, then Desfazer a troca (Undo change). You'll see "Troca desfeita" (Change undone).

Your data stays saved with any change.

When the Change plan button doesn't show

Self-service plan changes work for monthly subscriptions in good standing. In other cases, My subscription explains what to do:

• Older annual plan: the new plans are monthly. Cancel the renewal and choose a plan when the period ends, or contact the team.
• Canceled subscription: it runs until the end of the period; after that, choose a plan to come back.
• Overdue payment: "A última cobrança não passou" (The last charge didn't go through). Update your card (see how to update your card) and plan changes become available again.
• First payment being confirmed: wait for Mercado Pago or Stripe to confirm it.
• Agency plan: can't be switched here; cancel the current subscription and subscribe to the new plan when it ends.
• Access granted by the team: you'll see "Seu acesso é liberado pela equipe LUME" (Your access is granted by the LUME team). There's no card billing; contact the team to change.
• Older subscription to individual products: you'll see Mudar para um plano (Switch to a plan). The plan you choose replaces your current products.

Don't have a plan yet?

If you're on the free trial or it has ended, the same page lists the plans with Escolher este plano (Choose this plan), which opens card checkout. To compare plans first, see Getting started. To end your subscription, see how to cancel.