Can't sign in to LUME Hub? Causes and fixes
Updated
Quick answer
When LUME Hub sign-in fails, the most common cause is a wrong email or password: check the address, use the eye icon to see your password, or click Forgot password?. Other causes include too many attempts in a row, no internet connection, an unconfirmed email, and access created on a white-label brand's address.
The LUME Hub sign-in page shows the reason for the error under Couldn't sign in. Below is each message, from most to least common, and what to do. For the normal sign-in flow, see how to sign in to LUME Hub.
Invalid email or password
This is the most common cause. The email or the password doesn't match:
- Make sure it's the same email you created the account with, with no trailing space or typo.
- Click the eye icon in the Password field to see what you typed, and check Caps Lock.
- If you use your @lawd.me address, the password is the same as your LUME Hub password.
- Don't remember your password? Click Forgot password? and follow how to reset your password.
Too many attempts in a short time
"Too many attempts in a short time. Wait a few minutes and try again." shows up after several attempts in a row. Wait a few minutes before trying again; retrying right away only extends the wait.
Your access lives at another address
- Client of an agency or white-label brand: you sign in at the brand's address, not at lumehub.me. Those pages say: "Your access is created by the team that runs your project." Ask them for the address and your access.
- White-label owner: when you sign in at lumehub.me, you're sent to your brand's address with the message "Your workspace now lives at this address". Sign in there with the same email and password and bookmark the link.
Your session ended
If LUME Hub sent you back to sign-in with "Your session ended", your session was closed on the server. Sign in again to pick up where you left off. This isn't a problem with your password.
Other messages
- Confirm your email before signing in.: open your account confirmation email and click the link. Check spam too.
- Connection failed. Check your internet and try again.: your internet dropped or is unstable. Switch networks and try again.
- We couldn't find an account with that email.: check the address. If you don't have an account yet, Start free for 7 days opens sign-up.
- "Não consegui entrar agora. Tente de novo." (Couldn't sign in right now. Try again.): can appear when signing in with @lawd.me. Try again or sign in with your account email.
Signed in, but something looks off
If sign-in works but the dashboard looks out of date, use Atualizar o painel (Refresh dashboard) in the account menu. If the password link never arrives, see Password reset email not received. Still stuck? On the sign-in page, click Contact LUME.
Frequently asked questions
What does Invalid email or password mean?
The combination you typed doesn't match any account. Check the email, the password and Caps Lock. If you don't remember your password, use Forgot password? to create a new one.
How long should I wait after Too many attempts?
A few minutes. The block is temporary and protects your account from password guessing. While you wait, you can reset your password.
My client can't find where to sign in. What do I tell them?
If you use a white-label brand, your client signs in at your brand's address, with the email and password from their invitation, not at lumehub.me.
How do I contact LUME if nothing works?
On the sign-in page, click Contact LUME next to No access?, or email contato@wearelume.com.br with your account email and the error message.
Still need help?Ask the Community: other users and the LUME team answer.
Ask a question