Forgot your LUME Hub password? How to reset or change it
Updated
Quick answer
To reset your LUME Hub password, click Forgot password? on the sign-in page, enter your account email and click Send link. Open the Reset your password email, click Reset Password and create a new password with at least 8 characters. If you're signed in, change it in My profile, on the Password tab.
Forgot your password? You can create a new one by email in under a minute. If you remember your current password and just want to change it, do that while signed in, from My profile.
Step by step
- Go to lumehub.me/login and click Forgot password? next to the Password field. The page title changes to Reset your password.
- Enter your account email and click Send link. You'll see Email sent: "Check your inbox to reset your password."
- Open the Reset your password email from LUME - Hub (noreply@lumehub.me) and click Reset Password. If your account is set to Portuguese, the email comes in Portuguese.
- On the Create a new password page, type your password under New password (at least 8 characters) and repeat it under Confirm password. The page tells you when the passwords match.
- Click Create password. After "Password created", LUME Hub takes you back to sign-in: use your email and new password.
If you use an @lawd.me address
If you enter your @lawd.me address on Reset your password, the link goes to the email you used to create your LUME Hub account (your recovery email), not to your LAWD Mail inbox. The Email sent message always appears, so nobody can find out which addresses exist. Look for the email in the inbox of your sign-up email.
How to change your password while signed in
- Click your photo or initial in the top-right corner and choose Meu perfil (My profile).
- Open the Password tab.
- Type the new password under New password and repeat it under Confirm new password.
- Click Update password. "Password updated ✓" confirms the change.
Follow the same rule as a reset: 8 characters or more, with letters, numbers and symbols. If the password is weak or has shown up in a data breach, it's rejected and you're asked for another one.
If the link doesn't work
When the link has expired or was already used, the page says "This access link is invalid or has expired." Right there, enter your email under Your email and click Send new link. Open the most recent email and finish right away, because it expires soon. If the email doesn't arrive, see Password reset email not received. For other sign-in issues, see Can't sign in to LUME Hub.
Frequently asked questions
Who sends the password reset email?
The sender is LUME - Hub, from noreply@lumehub.me. With your account set to English, the subject is Reset your password and the button says Reset Password.
How long does my new password need to be?
The Create a new password page requires at least 8 characters. Use letters, numbers and symbols, and avoid common passwords like 123456, which can be rejected as too weak.
I use an @lawd.me address. Where does the link go?
To the email you used to create your LUME Hub account, not to your @lawd.me inbox. That way you can get back in even if you can't open LAWD Mail.
The link says it expired. What now?
On that same page, enter your email under Your email and click Send new link. Open the most recent email and finish right away, because the link expires soon.
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