How to manage your LUME account: profile, connections, devices and billing
Updated
Quick answer
Your LUME account is the LUME Hub app where you take care of the account itself, not your work: profile, connected social accounts, devices that use LAWD, and subscriptions. Open it from the account menu in the top-right corner, under Gerenciar minha conta (Manage my account), or from the app launcher, under Conta.
Your LUME account is the LUME Hub page for taking care of the person using the dashboard, much like a Google Account does for Google. It's where you check what needs attention, edit your profile, review connected social accounts, see the devices where you use LAWD and manage every subscription in one place.
What is the LUME account page?
The LUME account page is one of the LUME Hub apps, listed as Conta (Account) in the app launcher. It isn't for daily work (posts, sales and reports live in the other apps); it keeps the account in shape so the apps work the way you want. The top shows your photo, a greeting with your first name and the email you sign in with. On a white-label dashboard, the page takes the brand's name.
This page still shows Portuguese labels, even with the dashboard set to English, so this guide gives each label in bold followed by an English translation.
How to open your account
There are two ways in, and both open the same page:
- Click your photo or initial in the top-right corner and choose Gerenciar minha conta (Manage my account).
- Or open the app launcher (the nine dots at the top) and click Conta.
Inside the Conta app, the side menu shows Visão geral (Overview), Meu perfil (My profile) and, for the account owner, Minha assinatura (My subscription).
What's on the page
The page is a set of cards, in this order:
- Precisa de atenção (Needs attention): what needs you right now, most urgent first. A dropped connection ("Instagram desconectou", with a Reconectar/Reconnect button), an overdue or pending payment (Resolver/Fix), a trial about to end (Ver planos/See plans) or already over (Escolher plano/Choose a plan), a connection expiring soon (Renovar/Renew), a new device using LAWD in the last 7 days asking "Foi você?" (Was this you?) with Ver aparelhos (See devices), and an incomplete profile (Completar/Complete). With nothing pending, it says everything is fine with your account.
- Informações pessoais (Personal info): name, company and email. The Editar perfil, e-mail e senha (Edit profile, email and password) link opens My profile.
- Conexões (Connections): the accounts your apps use to post and measure (Instagram, Google, YouTube, LinkedIn and Threads), only the ones your plan uses. Each shows a status: connected, expiring soon, disconnected or not connected.
- Aparelhos (Devices): where you use LAWD with this account, with the device name, system (Mac, Windows, Android, iPhone), version and when it was last seen.
- Assinaturas e pagamentos (Subscriptions and payments): your LUME Hub plan, LUME Cortex and LAWD, each with its own billing. From here you go to Gerenciar a assinatura (Manage subscription) or Ver os planos (See plans), manage or download Cortex, and subscribe to LAWD, with download links for Windows, Mac and Android.
- Gestão (Management): for agencies and white-label owners, shortcuts to team, access and dashboard branding. That topic has its own section: Console and white label.
The account menu
The menu in the top-right corner shows your name and email plus Gerenciar minha conta (Manage my account), Meu perfil (My profile), Minha assinatura (My subscription) and LUME Cortex (Mac). At the bottom are Atualizar o painel (Refresh dashboard), which reloads LUME Hub on the latest version, and Sair (Sign out), which ends your session in this browser.
Who sees what
Billing and Cortex only show to the account owner, on the LUME dashboard. Team members see their own profile, but not billing. Clients of a white-label brand don't see prices or plans, because their access is created by whoever runs their project. The Devices card always belongs to whoever is signed in.
Common tasks
- How to sign in to LUME Hub, including with your @lawd.me address.
- How to reset your password or change it while signed in.
- How to edit your profile, photo and email.
- How to change the language.
- How to upgrade or downgrade your plan.
- How to update the card on your subscription.
- How to cancel your subscription.
If something went wrong, start here:
Just getting started? See Getting started.
Frequently asked questions
Where do I find my account settings?
Click your photo or initial in the top-right corner of the dashboard and choose Gerenciar minha conta (Manage my account). The same page opens from the Conta app in the app launcher, the nine-dot button at the top.
What does the account page show first?
The Precisa de atenção (Needs attention) box: a dropped connection, a pending payment, a free trial about to end, a new device using LAWD and an incomplete profile. With nothing pending, it says everything is fine with your account.
Why don't I see My subscription in my menu?
Billing only shows to the account owner, on the LUME dashboard. Team members and clients of a white-label brand don't see it, because their access comes from someone else.
Can I delete my account from this page?
There's no delete button in the dashboard. Under the Privacy Policy, you request deletion of your data by emailing contato@wearelume.com.br.
Does my LUME account work with LAWD too?
Yes. The same LUME Hub account signs in to the LAWD apps, the Aparelhos (Devices) card shows where you use LAWD with it, and you subscribe to LAWD right on the account page.
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