How to cancel your LUME Hub subscription and get a refund

You can cancel your LUME Hub subscription yourself in a few clicks, without talking to anyone. Canceling stops future charges and keeps your access until the end of the period you already paid for.

The My subscription page still shows Portuguese labels, so each one below comes with an English translation.

Step by step

1. Click your photo or initial in the top-right corner and choose Minha assinatura (My subscription).
2. On the subscription card, click Cancelar assinatura (Cancel subscription), the last button, in red.
3. Read the Cancelar a assinatura? (Cancel subscription?) window. It explains what happens in your case: no further charges, and the date you keep full access until.
4. Confirm with Cancelar assinatura. If you're within 7 days of your first charge, choose between Cancelar com reembolso (Cancel with refund) and Cancelar no fim do período (Cancel at period end); see below.
5. Done: you'll see "Assinatura cancelada" (Subscription canceled) with your last day of access. Changed your mind before confirming? Click Manter assinatura (Keep subscription).

Canceling with a refund in the first 7 days

Within 7 days of your first charge, My subscription shows the deadline for this window, and the cancel window offers two options:

• Cancelar com reembolso (Cancel with refund): you get back everything you paid, on the same card, and access ends right away. You'll see "Assinatura cancelada com reembolso" (Canceled with refund) and a note that the money goes back to the same card.
• Cancelar no fim do período (Cancel at period end): no refund; you keep everything until the end of the paid period and nothing more is charged.

After that window, only the regular cancellation is available, which keeps access until the period ends.

What happens after you cancel

The subscription status changes to Cancelada (Canceled), and the page shows the date it ends. Until then, everything stays unlocked. After that, your apps lock, but your data stays saved: if you come back, open My subscription and, under Assinar de novo (Subscribe again), click Escolher este plano (Choose this plan) on the plan you want; everything shows up again.

Just want to pay less? Instead of canceling, downgrade your plan: the change takes effect at the end of the paid period. If the issue is a declined charge, update your card.

Special cases

• Free trial: there's nothing to cancel. Nothing is charged automatically when the trial ends.
• Older annual plan: the same button cancels the renewal; you keep access until the paid year ends.
• USD subscription (Stripe): you can also cancel under Gerenciar pagamento (Manage payment), in the Stripe portal. USD refunds are handled by the team at contato@wearelume.com.br.
• LUME Cortex and LAWD: these are separate subscriptions. Each one shows in the Subscriptions and payments card on the account page.
• Access granted by the team: there's no card billing; contact the team.