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Files Help

Photos, videos and documents from every folder in your account.

Complete guideWhat is the LUME Hub Files app and how does it work?The LUME Hub Files app is your account's media library. It brings together, on one screen, the files saved by other apps: CAPI AI designs, Instagram media, editorial calendar scripts, Idea Bank attachments and reports. You can filter by type and source, search by name, and open or download any file.

Step by step

How to find and download files in LUME HubStep by step: find a design, photo, script or report in the LUME Hub Files app, filter by type and source, then open or download it.

Troubleshooting

Why is a file missing or not opening in LUME Hub?The most common reasons a file is missing or won't open in the LUME Hub Files app, from most to least frequent, and what to do in each case.

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