How to sign in to LAWD Mail and reset your password
Updated
Quick answer
To sign in to LAWD Mail, go to mail.lawd.me, enter your @lawd.me address (or just the part before the @) or your LUME account email, type your password and click “Entrar” (Sign in). Forgot it? Click “Esqueci a senha” (Forgot password) and “Mandar o link” (Send link): the link goes to your recovery email.
LAWD Mail uses the same account as the rest of the LUME ecosystem, so you can sign in with whichever address you prefer. This tutorial covers signing in, signing out and what to do when you can't remember your password. No account yet? Start with how to create a free email account.
Which email do I sign in with?
Either one: your @lawd.me or your LUME account email (your recovery email, or the one you already used for LUME Hub). In the "E-mail" field you can type just the part before the @: "jane" becomes jane@lawd.me.
Your session covers mail.lawd.me, agenda.lawd.me and box.lawd.me at once: sign in to one and the others open already signed in.
Step by step
- Go to mail.lawd.me. The "Entrar" (Sign in) page says you can use your @lawd.me or your LUME account email.
- In "E-mail", type your @lawd.me (or just the name) or your LUME account email.
- In "Senha" (Password), type your password. The eye icon shows what you typed.
- Click "Entrar" (Sign in). Your inbox opens.
- Forgot your password? Click "Esqueci a senha" (Forgot password), check the email field and click "Mandar o link" (Send link).
- Open the link sent to your recovery email. On the "Nova senha" (New password) screen, create a password of 8 or more characters and click "Salvar a senha" (Save password).
How to sign out
Click your photo (or your initials) in the top corner and choose "Sair" (Sign out). Signing out also stops new-mail notifications for that account in that browser.
Messages you might see
| Message | What it means |
|---|---|
| "E-mail ou senha errados." (Wrong email or password) | Check the address and password; try your other account email |
| "Muitas tentativas. Espere um pouco e tente de novo." (Too many tries) | Too many attempts in a row; wait a few minutes |
| "Link vencido" (Link expired) | The reset link no longer works; request another |
| "Seu LAWD Mail está suspenso." (Suspended) | The account was suspended; contact LUME support |
Phone and Outlook
Your phone's mail app and Outlook don't use your account password: they use an app password created in LAWD Mail. See how to set up LAWD Mail on iPhone, Android and Outlook. To change other LUME account details, see Account and billing.
Frequently asked questions
Can I sign in with my LUME Hub email?
Yes. It's one account: sign in with your @lawd.me or the email you use for LUME Hub, with the same password.
Where does the password reset link go?
To the account's recovery email (the one outside lawd.me). The on-screen message is the same whether or not the account exists, for security.
Does the new password work everywhere?
Yes. It works for LAWD Mail, LAWD Calendar, LAWD Box and your whole LUME account. Your phone's mail app uses an app password, which is separate.
It says “Link vencido” (Link expired). What now?
The reset link is no longer valid. Click “Voltar para entrar” (Back to sign in), then “Esqueci a senha” (Forgot password) and request a new link.
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