Why are my LAWD Mail emails not sending or going to spam?
Updated
Quick answer
A LAWD Mail email won't send if an address is invalid, it has more than 50 recipients or an attachment is over 15 MB; the screen tells you why. Past 100 emails in a day, the rest waits in the server queue. If it landed in the recipient's spam, ask them to mark it “not spam” and save your address.
When an email doesn't arrive, the problem is in one of two places: the send, which LAWD Mail refuses and explains on screen, or the recipient's inbox, which may route the message to spam. Below are the causes, from most to least common. For the basics, see how to compose, reply and forward.
The screen showed an error when sending
When LAWD Mail refuses a send, a message appears in the corner of the screen and the email stays open so you can fix it:
| Message | Cause and fix |
|---|---|
| "Endereço inválido em Para: ..." (Invalid address in To) | A typo in an address. Separate several with commas |
| "Diga para quem vai o e-mail." (Who is it to?) | The To field is empty |
| "No máximo 50 destinatários por e-mail." (Max 50 recipients) | Split it into more than one email |
| "...: anexo de até 15 MB." (Attachments up to 15 MB) | Use a smaller file or send a LAWD Box link |
| "Não consegui enviar. Confira os endereços e tente de novo." (Couldn't send) | Check the addresses and try again |
For big files, see how to attach files.
You went over 100 emails in a day
The free plan sends up to 100 emails a day per account. The screen still says "Enviado." (Sent), but anything over the limit waits in the server queue and goes out later, as the limit frees up. The limit protects the server's reputation, which is what gets everyone's email into the inbox.
The email landed in the recipient's spam
LAWD Mail sends from LUME's own mail server with DKIM, SPF and DMARC, but every provider decides on its own what goes to spam. What helps:
- Ask the person to mark the email as "not spam" and save your @lawd.me in their contacts.
- Write a clear subject and normal text, without all caps or lots of links.
- Avoid sending the same message to many people who don't know you.
- Add your name and a signature in email signature and profile picture.
The recipient's mailbox is full or the address doesn't exist
In these cases the recipient's server returns the message, and a non-delivery notice usually arrives in your Inbox. Read the notice, check the address and try again.
Your mailbox is out of space
Your mailbox holds 1 GB. Usage shows below the folders and in Settings. Delete emails with large attachments, permanently delete what's in Trash and keep important attachments in LAWD Box.
Frequently asked questions
How many emails can I send per day?
Up to 100 a day on the free plan. Anything beyond that waits in the server queue and goes out later, as the limit frees up.
Does LAWD Mail use DKIM, SPF and DMARC?
Yes. LAWD Mail sends from LUME's own mail server, set up with DKIM, SPF and DMARC, the records providers check to tell whether an email is legitimate.
An email I received landed in my Spam folder. How do I get it out?
Open the Spam folder, open the email and reply or forward as usual. If you use your phone's mail app, moving it to the Inbox there also works.
Is sending to lots of people at once a problem?
Each email takes up to 50 recipients. The same message sent to many strangers tends to land in spam with any provider.
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