LAWD Mail verification code not received: how to fix it
Updated
Quick answer
If the LAWD Mail sign-up code didn't arrive, check Spam and the Promotions or Updates tabs of your recovery email for the subject “é o seu código do LAWD Mail”. Make sure the address is right under “Corrigir os dados” (Fix my details) and click “Mandar outro código” (Send another code). The code is valid for 15 minutes.
When you create a LAWD Mail account, a 6-digit code is sent to the recovery email you entered. Without it, the account isn't created. Most of the time the code did arrive and is sitting in a folder you didn't check, or the address has a typo. Below are the causes, from most to least common. The full sign-up walkthrough is in how to create a free email account.
The code went to Spam or another tab
Search your recovery email for a message with the subject "123456 é o seu código do LAWD Mail" (with your number in place of 123456). Check the inbox, Spam and, in Gmail, the Promotions and Updates tabs. The message says the code is valid for 15 minutes.
The recovery email has a typo
On the "Confira o seu e-mail" (Check your email) screen, the address is shown in bold. If it's wrong, click "Corrigir os dados" (Fix my details), correct the "E-mail de recuperação" (Recovery email) and click "Continuar" (Continue) again.
The code expired or was replaced
The code is valid for 15 minutes. If the screen shows "O código venceu. Peça outro." (The code expired, request another), click "Mandar outro código" (Send another code). Each new code replaces the previous one, so always use the one from the latest email. After 5 wrong tries you'll see "Código errado vezes demais. Peça outro." (Too many wrong tries, request another).
Too many attempts in a short time
To protect the server, each recovery email can request up to 5 codes an hour, and each network has a limit too. If you see "Muitas tentativas. Espere um pouco e tente de novo." (Too many tries, wait and try again), wait and try later.
That email already has an account
If the screen says "Você já tem conta" (You already have an account), your recovery email already belongs to a LUME account and no code is sent. Sign in with it and create your @lawd.me from inside. If you don't remember the password, see how to sign in and reset your password.
Still nothing
Wait a few minutes and check again; some providers delay mail from new senders. If it still doesn't come, try a different recovery email. For account questions, see Account and billing.
Frequently asked questions
How many codes can I request?
Up to 5 per recovery email per hour. After that you'll see “Muitas tentativas. Espere um pouco e tente de novo.” (Too many tries, wait and try again).
Can I use a @lawd.me address as my recovery email?
No. The recovery email must be outside lawd.me, like Gmail, Outlook or your work email.
I typed the code and got “Código errado.” (Wrong code)
Use the code from the most recent email: requesting a new one cancels the previous one. After 5 wrong tries the code stops working and you need a new one.
It says “A verificação anti-robô não passou” (Anti-robot check failed).
Reload the page and try again. The check runs in your browser and takes about a second; extensions that block scripts can get in the way.
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