How to approve a video or request changes in LUME Hub
Updated
Quick answer
To approve a video in LUME Hub, sign in from the invitation email and open Approve videos. In the Para aprovar (to approve) tab, open the video, watch it and click Approve, then confirm. To ask for changes, click Pedir ajustes (request changes), describe them, add a timestamp if useful and click Enviar ajustes (send changes).
If a team or production agency invited you to approve videos in LUME Hub, you watch, approve or request changes from one screen, Approve videos. You can even comment on an exact moment in the video.
How do I get in to approve?
You receive an invitation email. On your first access, the link takes you to create a password; if you already have an account, it opens Approve videos directly. After that, Approve videos stays in the menu with the number of videos waiting, and the bell notifies you about each new video.
Step by step
- Open Approve videos from the menu or the email link. The list only shows videos sent to you.
- In the Para aprovar (to approve) tab, click the video. The card shows the version and when it was sent.
- Watch it in the player. If there are several versions, switch with the v1, v2 buttons; the newest is marked (atual) (current). Read what changed and the post caption.
- To approve, click Approve, optionally leave a note and click Confirmar aprovação (confirm approval).
- To request changes, click Pedir ajustes, describe what needs to change (required), add the minute of the video (optional), such as 0:32, and click Enviar ajustes (send changes).
- To talk without deciding yet, use Conversa com a equipe (conversation with the team) and click Enviar (send).
What happens after I respond?
| Your action | What the Hub does |
|---|---|
| Confirm approval | The video becomes Aprovado (approved) and the team is notified. |
| Send changes | The video becomes Ajustes pedidos (changes requested), the team gets your request and, if the Reel was scheduled, the schedule is canceled. |
The screen confirms that the video was approved or the changes were sent. When the new version arrives, it shows up again under Para aprovar.
Where are the videos I already approved?
In the Aprovados (approved) tab, together with the ones already posted. The Ajustes pedidos tab shows videos waiting for a new version. When everything is done, the screen says nothing is waiting for you.
If you also approve scripts, see How to approve content as a client. The team side is in How to send a video for client approval.
Frequently asked questions
Do I need a paid plan to approve videos?
No. The Approve videos screen is open to anyone invited to approve, without the Videos module. You only see the videos the team sent to you.
How do I comment on a specific moment?
In the conversation or the change request, enter the minute as 0:32 or 1:05. If the format is wrong, the Hub flags it as an invalid minute.
Can I see the team's internal notes?
No. The team can mark a comment as team-only, and it does not show to reviewers.
What if I request changes on a video that was already scheduled?
The Instagram Reels schedule is canceled and the team is notified. They send you a new version to approve.
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