How to install and use the social selling Chrome extension for Instagram and LinkedIn
Updated
Quick answer
To install the social selling Chrome extension, open Social Selling in the Sales app, click the Chrome extension button and install it from the Chrome Web Store with Add to Chrome. Pin the LUME icon, sign in with your Hub email and password, pick the client you're working for and leave the extension switched on.
The LUME Hub · Social Selling extension is what makes RADAR social selling almost automatic. It runs in Chrome on your computer and logs to the Hub what you do on Instagram and LinkedIn: likes, comments, story reactions, messages, follows and connection requests. This tutorial covers installing it, signing in and using it every day.
The extension and the RADAR screens are in Portuguese, so labels appear as Portuguese label (English meaning).
What the extension logs
| Network | What goes to the Hub |
|---|---|
| Likes, comments, story reactions, Direct messages and profiles you followed. | |
| Reactions, comments, connection requests, accepted invitations, messages and replies. |
If the person isn't in your pipeline yet, they become a new lead in Social Selling. If they are, the interaction adds to the same lead. A short notice appears in the corner of the page, such as "Novo lead no Social Selling" (new lead) or "Já estava no fluxo" (already in the pipeline), with the stage and touches.
On LinkedIn, when the lead replies to your message, the extension moves the card to Em conversa (in conversation).
Step by step
- In the Hub, open the Sales app, go to Social Selling and click Extensão do Chrome (Chrome extension) at the top.
- Click Instalar pela Chrome Web Store (install from the Chrome Web Store). On the store page, click Add to Chrome and confirm.
- Click the puzzle-piece icon next to Chrome's address bar and pin the LUME icon.
- Click the LUME icon, type your Hub email and password and click Entrar (sign in).
- Under "Registrando para" (logging for), choose the client you're working for. If you only have one account, it is already selected.
- Check that the status says Ligada (on). To stop logging for a while, switch it to Pausada (paused).
- Open Instagram or LinkedIn on your computer and work as usual. Each action shows up under "Últimos registros" (latest logs) in the LUME icon and on the lead in the Hub.
Reply suggestions in Instagram DMs and LinkedIn
With a conversation open in Instagram Direct or LinkedIn messages, a "Sugerir resposta" (suggest a reply) button appears. The extension reads the conversation, matches it with the client's Playbook and niche, and shows a few reply options.
- Usar (use) puts the text in the message box. Edit it if you like and send it yourself.
- Copiar (copy) copies the text so you can paste it anywhere.
- Gerar outras (generate more) asks for new options.
If the extension can't read the conversation, it asks you to paste the lead's last message. Suggestions get better with a solid Playbook: see how to use the AI queue and prospecting playbook.
The other tabs in the icon
- Registros (logs): today's numbers (logs and new leads) and the list of latest actions.
- Fontes do ICP (ICP sources): where your ideal client hangs out (hashtags, profiles, topics), one click away, with tips on how to mine them.
- LinkedIn: LinkedIn sources (job titles, industries, companies, creators, events) and the Teste de abordagem (approach test), to tag whether invitations follow approach 1 (warm-up first) or approach 2 (direct message).
On your own LinkedIn profile there is also a "Raio-X do meu perfil" (my profile X-ray) button: the extension scores your profile and suggests a headline, with full details in the Hub.
If the store won't open: install from the file
In the Hub's Chrome extension window, open "Não consegue usar a loja? Instale pelo arquivo" (can't use the store? install from the file) and click Baixar o arquivo .zip (download the .zip file). Unzip it, open chrome://extensions, turn on Developer mode (top right), click Load unpacked and choose the lume-social-selling folder.
If something doesn't reach the Hub, follow Chrome extension not logging my activity. For the full prospecting routine, see how to do social selling on Instagram with RADAR.
Frequently asked questions
Does the extension like, follow or message people for me?
No. It only logs to the Hub what you do on Instagram and LinkedIn and suggests replies. It never likes, connects or sends anything by itself: you always decide and send.
Does it work on my phone or in the Instagram app?
No. The extension works in Chrome on a computer, on instagram.com and linkedin.com. Anything you do in the mobile apps isn't logged by it.
What login does the extension use?
The same email and password you use to sign in to LUME Hub. There is no separate account for the extension.
I installed it from the .zip file before. Do I need to do anything?
After installing from the Chrome Web Store, open chrome://extensions and remove the old copy so the buttons don't show up twice. Your logs won't be duplicated.
I work for several clients. How do I keep logs separate?
In the LUME icon, under “Registrando para” (logging for), pick the client before you start. Switch it whenever you change clients; every log goes to the chosen client's Social Selling.
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