Why is the LUME Office missing from my menu or not loading?

The LUME Office is the showcase of LUME's AI agent team inside LUME Hub. When it doesn't show in the menu, gets stuck loading or won't open the 3D scene, the cause is usually one of these, from most to least common. Messages are quoted in Portuguese, as they appear, with a translation.

It's not in the menu

You're on a white-label dashboard. The LUME Office belongs to the LUME brand. When the dashboard shows another brand's name or logo, the item is hidden from the menu. This applies to clients of agencies that run LUME Hub under their own brand. There's nothing to turn on: it's expected.

You signed in as a guest who only approves videos. People invited just to approve videos get a trimmed-down dashboard without the LUME Office.

Outside these two cases, every account sees the LUME Office, regardless of plan. Look for LUME Office in the side menu, or AI Team in your app list under the nine-dot button.

The screen is stuck on "Abrindo o escritório…" (Opening the office)

The scene is heavy: it loads the team and the furniture in 3D. On slow connections, it takes a few seconds.

1. Wait a moment and reload the page.
2. Click Tela cheia (Full screen) at the top. The office opens in its own tab; if it loads there, the issue was the frame inside the dashboard, for example an ad blocker or a browser extension.
3. If it's still stuck, try another browser or network.

A list shows up instead of the 3D office

When the browser can't draw 3D, the showcase says "Seu navegador não abriu o 3D. A equipe agora:" (Your browser couldn't open 3D. The team right now:) followed by a list of each agent's name, role and status. It's the same information as the scene.

To see the 3D view, update your browser and check that hardware acceleration is on in its settings. On older computers, 3D may still not open; the list keeps working.

In the cloud office: I can't sign in or open an agent

The cloud office at escritorio.wearelume.com.br is LUME's team workspace, not the Hub showcase.

• I can't sign in: only people the office owner invited get in, with their LUME Hub email and password. Forgot your password? Use "Equipe: esqueci a senha do Hub" (Team: I forgot my Hub password) on the sign-in screen.
• The agent's card looks locked: you'll see "Você não tem acesso à mesa de…" (You don't have access to the desk of…) and the agent's name. Ask the office owner for an access level.
• I can read but not write: with the View level, the box says "Só leitura: peça ao dono para liberar demandas" (Read only: ask the owner to allow requests). Sending requests takes the Send level.
• "Sem conexão com o escritório." (No connection to the office): the server didn't respond. Reload in a moment.

The access levels are explained in how to send a request to an AI agent. For what the showcase shows, see the AI Team guide. If your question is about the dashboard under your own brand, see the Console and white label section.