How to send a request to an AI agent in the LUME Office

The LUME Office agents take requests the way a staff member does: someone describes what they need and the agent does it. This tutorial shows how to send a request in LUME's cloud office and what each message in the chat means.

Before you start: who can send requests

The agents are LUME's own working team and aren't for sale. The LUME Office screen inside LUME Hub is only a showcase: you can watch the agents there, but you can't chat with them. Requests are sent in the cloud office at escritorio.wearelume.com.br.

Only people the office owner invited can get in. Each person has a level on each agent. The office is in Portuguese, so labels below are quoted as shown, with a translation:

With no level, the agent's card looks locked, and clicking it says you don't have access to that agent's desk ("Você não tem acesso à mesa de…"). With View only, the text box reads "Só leitura: peça ao dono para liberar demandas" (Read only: ask the owner to allow requests).

Step by step

1. Go to escritorio.wearelume.com.br and sign in with your LUME Hub email and password. The sign-in screen reminds you: "Equipe da LUME: use o e-mail e a senha do LUME Hub" (LUME team: use your LUME Hub email and password).
2. Click 👥 Funcionários (Staff) at the top to open the agent list, then click the card of the agent you need. Inside the office, you can also walk up to the agent and press E.
3. In the chat, type your request in the box that says "Escreva a demanda para…" (Write the request for…) followed by the agent's name. Say what you need, where, and any detail that matters, as you would with a person.
4. If it helps, attach a file or screenshot with the 📎 button. You can also paste with Ctrl+V or drag the file in.
5. Click Enviar (Send) or press Ctrl+Enter.
6. Follow the reply in the same chat. For progress and alerts, see how to track what your AI agents are doing.

If the agent is busy

If the agent is already working, the chat tells you that whatever you send goes into the queue, and how many requests are waiting. You can send it anyway: the agent picks it up after the current job. On the agent's card in the list, the queue shows as "+1 na fila" (+1 in queue), "+2 na fila" and so on.

Stopping and starting over

• Parar (Stop): shows while the agent is working and stops it immediately.
• Nova conversa (New conversation): clears the agent's memory so you can start a topic from scratch. The history stays visible. The button is off while the agent is working.

The agent remembers the conversation from one request to the next until someone clicks New conversation. When the subject changes completely, start a new one.

Tips for a good request

• One request per message, with the result you expect.
• Say where: which client, which profile, which page.
• Send the material along: screenshot, brief, file.
• If there's a deadline or a limit, write it down.

Want to know what an agent does on its own and when it stops to ask for approval? Read what is an AI agent and the AI Team guide.