Why didn't CAPI AI generate my design?
Updated
Quick answer
CAPI AI fails to generate a design when you're out of Capi Coins, the description is empty, the content policy refused the request, too many generations are running, it took too long or the daily cap was reached. Read the reason under the error notice, fix it and try again. When a generation fails, your coins are refunded.
When CAPI AI can't generate, the Hub shows an error notice titled Não deu para gerar (couldn't generate) with the reason underneath. Here are the causes, from most to least common, and what to do about each. In any generation failure, your coins are refunded automatically.
1. You're out of Capi Coins
With a zero balance, the generate button is disabled and the screen says Você está sem Capi Coins. (you're out of Capi Coins). If your balance doesn't cover the cost, the notice is Sem Capi Coins, explaining how many coins the generation costs and how many you have. In a carousel, you see Sem Capi Coins suficientes.
Fix: click Comprar moedas (buy coins) or wait for your plan allowance to renew next month. See Capi Coins: balance, monthly allowance and how to buy.
2. The description or topic is missing
- A design without a description: Descreva a arte que você quer.
- A carousel without a topic: Escreva o tema do carrossel.
- A page without text: Escreva o texto da página N.
Fix: fill in the requested field and generate again.
3. The request was refused
The image model may refuse a request under its content policy: O modelo recusou este pedido pela política de conteúdo. Sometimes the refusal gives no clear reason: O modelo recusou o pedido. Both suggest rewording the text or removing attached images.
Fix: rewrite the description without sensitive terms and try without the attached images, to find out whether the text or an image triggers the refusal.
4. Too many requests or a timeout
- Muitas gerações ao mesmo tempo. (too many generations at once)
- A geração demorou demais. (generation took too long)
- A geração falhou do lado do modelo. (the model failed)
- In a carousel: A página N demorou demais para gerar. or A página N voltou sem imagem. (the page timed out or came back without an image)
Fix: wait a minute and try again. In a carousel, use Tentar de novo (try again) or Pular página (skip page), then Gerar página (generate page) for the missing ones.
5. The daily cap was reached
There is a daily generation limit per account: Teto diário de gerações atingido. AI-written carousel text has its own limit: Limite diário de textos com IA atingido.
Fix: wait until the next day.
6. Connection or server issues
Without internet, you see Sem conexão com o servidor. (no connection to the server). Messages ending in Avise a LUME (tell LUME), such as the image credit running out, point to a problem on LUME's side.
Fix: check your internet; if the message asks you to tell LUME, contact support.
Frequently asked questions
Do I lose coins when a generation fails?
No. Coins are reserved before generating and, if no image comes out, they are refunded automatically. Your history shows a refund line.
Is there a daily limit on designs?
Yes. There is a daily cap on generations. When it's reached, the Hub says the daily limit was hit and to try again tomorrow.
The carousel stopped halfway. Did I lose the pages?
No. Pages already generated are saved in the gallery. Use the generate page button to create only the missing ones, without paying again.
What should I do with a message asking me to tell LUME?
Messages saying the image credit ran out or the image key is invalid point to a server-side problem. Contact LUME support.
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